UX field research for Santander Bank Polska

1
Challenge:

Verifying the usability of opening a bank account via video verification

2
Our role:

Usability tests conducted in users’ homes.

Services:
Ethnographic research
3
Result:

A set of recommendations on how the process should work and how it’s communicated on the website.

„Reports delivered by Symetria are valuable and detailed, they present research results in an attractive, understandable form.”

Krzysztof Gabruk
Business Chapter Leader / Customer Experience