Design of the e-Kruk service


How to create a digital touchpoint which people in debt will actually use?

Oue role:

We designed an online service which supports debtors in planning and making repayments of their liabilities.

The Iterative design process was strengthened by research involving users in two countries.

UX-PM Level 1 TrainingBenchmarkingBusiness process modellingUX ResearchUX designGraphic designImplementation support

As much as PLN 4.2 million of payments made during the first 14 months of operation.

People who so far avoided contact with other channels, started using e-KRUK.

„The quality of the solution translated into achievement of business goals in a scope greater than initially assumed.”

Marta Adamczak
eCommerce Development Manager