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Case study: Compensa

Total reconstruction of the compensa.pl website

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Summary

We have built a consumer-friendly website that allows the remote purchase of various forms of insurance. The service has enabled users to accomplish many goals: from finding information and purchasing insurances, to reporting and handling losses.

Sector

Insurance

Our role
  • Stakeholder Workshops
  • Desk Research
  • Qualitative Testing
  • Value Proposition
  • Product Discovery
  • Product Prototyping
  • Information Architecture
  • Design Sprint
  • Design System
  • UI Design

Challenge

Creating a customer-friendly website

Our main challenge was to build a user-friendly website which would give them access to multiple stages of purchase, as well as using various forms of insurance. The service should provide the following service: inform, sell the product, and at the same time carry out a number of tasks related to service, while meeting the needs and objectives of the customer.

Result

We have created a multitasking, user-friendly website that gives access, at many stages of purchase, to various forms of insurance. We have created a website that informs, sells and carries out a number of service tasks from sales to customer service. As a result, we have obtained a product that is user-friendly and meets the needs and goals of the investor.

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