

Mastercard is a provider of financial services, operating globally. They issue debit, credit, and prepaid cards to their holders throughout the world.
Banking
Usability Testing
The main challenge was to design and conduct an extensive user testing of a variety of mobile payment methods. By employing a variety of research methods, we were able to get the full picture of end users’ needs, opinions, and reactions.
The main aim of this stage was to verify users’ knowledge of mobile payments.
We conducted a workshop during which we consolidated all we learned before and transformed it into actionable points. Mapping customer journeys helped us choose which aspects to focus on, depending on the type of clients.
We conducted both qualitative and quantitative research. Usability test participants – both B2C and B2B clients – evaluated the existing website and pointed out the aspects which were acceptable and which needed urgent change.
Based on our research results and business needs, we created content strategy which aimed at helping create additional texts for the website and other communication channels. The artifact consisted of a set of guidelines for communication as well as a consolidation of user needs.
The users told us directly: the new, redesigned app was easier to use, the process became more seamless and as a result, they could achieve their goals faster.