UX research of the LATITUDE Consult™ medical device

1
Challenge:

Ensuring that the installation and operation of the remote health monitoring device is understandable to users.

2
Our role

Usability tests involving seniors, including the path from the purchase, through delivery, and to the use of the device.

Usługi:
Ethnographic research
3
Result:

We improved the device’s interface, its packaging, user manual, and customer service.

„You did a good job in helping us to expose issues during the testing and explore what options we had for making changes to the product and the literature. We would definitely use your company again.”

Jeffrey M. Thompson

PhD Fellow, R&D External Systems Engineering