Identifying and eliminating UX problems occurring during everyday use of the service.
We observed users in their homes, while they were paying in stores, and we conducted iterative usability tests in the Symetria laboratory.
Together with representatives of BLIK, we worked out the changes in the service. We also designed UX and graphics.
The design of a new BLIK payment process (verified by an iteration of tests with users).
„Thanks to sincere, open communication, we have become equal partners in the project, whose positive implications are noticeable already several months after its completion.”