A new version of the BLIK mobile payment system

1
Challenge:

Identifying and eliminating UX problems occurring during everyday use of the service.

2
Our role:

We observed users in their homes, while they were paying in stores, and we conducted iterative usability tests in the Symetria laboratory.

Together with representatives of BLIK, we worked out the changes in the service. We also designed UX and graphics.

Services:
Ethnographic researchUsability testsQuantitative researchConceptual workshopsUX designGraphic design
3
Result:

The design of a new BLIK payment process (verified by an iteration of tests with users).

„Thanks to sincere, open communication, we have become equal partners in the project, whose positive implications are noticeable already several months after its completion.”

Dariusz Mazurkiewicz
CEO