Our work – Symetria

A versatile website for the many

Product Design

UX Research

UX Training

Netia is one of the biggest telecom operators in Poland. It targets both, B2B and B2C clients, whose needs, expectations, and customer service differ substantially.

Mobile payments made easy

Co-Creartion Workshops

Service Design

UX Research

BLIK is a payment method for Polish customers. It allows users to pay for their shopping, both online and offline, with the use of a 6-digit code they can find in their banking app

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UX study of a video-verification of bank account opening process

Ethnographic Research

We conducted an ethnographic study testing remote bank account opening at a client’s home during a video call with a bank consultant

Quick mobile app payments made quicker

Benchmarking

Product Design

Masterpass is a quick way to pay online. We focused on the app used to provide this payment service.

M4B S.A. is the European market leader in Digital Signage, manufacturer and supplier of LCD monitors and LED screens, digital menu boards and totems, self-service kiosks and checkouts and special software.

A versatile website for a variety of customers

Usability Testing

Mastercard is a provider of financial services, operating globally. They issue debit, credit, and prepaid cards to their holders throughout the world.

Total reconstruction of the compensa.pl website

Service Design

UX Research

We have built a consumer-friendly website that allows the remote purchase various forms of insurance.

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Concept and UI of mobile banking

UI Design

UX Design

We prepared the concept and UI of a modern mobile banking application, which went beyond the existing framework.

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Electronic banking development (My ING, usability testing + eye tracking)

Eyeracker Testing

Qualitative Testing

Our main challenge was verifying the users’ impressions towards the changes in the interface of the transaction system and the mobile application.

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Application project for appraisers

Product Design

Usability Testing

We have improved the design of the application for the loss adjusters.

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A new version of the assistance channel

Service Design

UX Research

We have redesigned and implemented a new version of the client’s customer service.

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UX optimization of a mobile application

UX Design

UX Research

We have implemented consistent rules in the operation of many kinds of coupons, which has been well received by the consumers.

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Service design project of the OLX rental shop

Service Design

UX Research

We developed the concept of the rental service for OLX, which lowered the business risk on the investor’s side.

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Project of an innovative vending machine

Product Design

User Testing

We have made significant improvements to the vending process that made the service more understandable and user-friendly for consumers.

Chatbot – user-friendly interface

Chatbot Design

Service Design

We have provided a detailed report with a number of guidelines for the client about redesigning a chatbot generated content.

Total redesign of online banking for companies – iBiznes 2.0

Service Design

UX Research

As a part of the new iBiznes 2.0 online banking software for business customers, we have introduced intuitive and functional solutions used so far only in products dedicated for individual customers.

UX optimisation of product sheets

Qualitative Testing

Usability Audit

We provided concrete indications of what should be improved in the product sheets. We also indicated the direction of the recommended improvements and development of the website.

Comprehensive website preparation

Design System

Product Discovery

We have created a useful website for the client, which allowed the user to gain key information about the offer before the purchase.

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Redesigning the air ticket sales process

Stakeholder Workshops

User Testing

We designed an intuitive process for purchasing airline tickets, with an effective and unintrusive cross and upselling mechanism.

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Name=Google, Device=Desktop, Variant=Highlighted

Communication language research

Usability Testing

UX Writing

We prepared a report containing detailed recommendations for language changes in the Polish version of Google products.

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Name=Vitalia, Device=Desktop, Variant=Highlighted

Constant cooperation in UX/UI

Information Architecture

UI Design

We designed many of the brand’s key Vitalia Holia and Fitatu sub-pages and application screens.

UX research of educational games for children

Qualitative Testing

Usability Testing

We conducted a comprehensive analysis of games. We checked to see if they are intuitive and interesting for users. Furthermore, we checked whether they have an educational value.

A debt management platform

Business-Process Modeling

Graphic Design

We built an online platform for self-service debt repayment. The aim of the work was to create a tool that would attract more debtors and make it easier for them to repay their debts.

Modern product catalogue – online shop design

Information Architecture

Product Discovery

We created a modern website for the company Tubądzin to support customers of different groups at all stages of purchase.

BACKUP Large-scale playtests – Wargaming

User Testing

Netia is one of the biggest telecom operators in Poland. It targets both, B2B and B2C clients, whose needs, expectations, and customer service differ substantially.

Top design that drives business results

Our projects

A versatile website for the many

Mobile payments made easy

UX study of a video-verification of bank account opening process

Quick mobile app payments made quicker

Self checkouts of the future

A versatile website for a variety of customers

Total reconstruction of the compensa.pl website

Concept and UI of mobile banking

Electronic banking development (My ING, usability testing + eye tracking)

Application project for appraisers

A new version of the assistance channel

UX optimization of a mobile application

Service design project of the OLX rental shop

Project of an innovative vending machine

Chatbot – user-friendly interface

Total redesign of online banking for companies – iBiznes 2.0

UX optimisation of product sheets

Comprehensive website preparation

Redesigning the air ticket sales process

Communication language research

Constant cooperation in UX/UI

UX research of educational games for children

A debt management platform

Modern product catalogue – online shop design

BACKUP Large-scale playtests – Wargaming

Let’s make a difference together